Privacy & Cookies

At Quintet Private Bank (Europe) S.A. and its affiliates (the “Group”), we take privacy and confidentiality matters very seriously. We handle Personal Data in accordance with applicable data protection laws, regulations and guidelines (Data Protection Regulation), among other, the General Data Protection Regulation applicable within the European Union member states, so called GDPR, as well as any applicable local law. This means that our affiliates (“Entity”) at local level remain at the forefront of how we use your Personal Data.

We are acting as the ‘controller’ who directly holds personal data and determines how and why your personal data is processed. When we collect your personal data, we are required to provide information about the processing activities. The Privacy Notice in the below link (the “Privacy Notice”) aims to give further information about what we do, how we process and secure your personal data and what are your rights as data subject. This Privacy Notice consists of information applying to you whether you are a client of ours, a potential client interested in our services, a shareholder or agent of a corporate client; or a third party wanting to do business with us or with which we did or do business with. Where you have a contractual relationship with us, then this Privacy Notice is a part of your contract with us and you are bound by it. 

Download a copy of our Privacy Notice here

If you intend to submit a request to exercise your data subject rights or lodge a data protection related complaint, the Group is committed to answer the request in due course and in line with the applicable local regulation.

Such - correspondence should include your first and last name, your account number (if possible) and a description of the nature of your concern. Once we have received your letter, our team will collect the information necessary to provide the most complete response possible. We will acknowledge receipt of your letter within 10 days, and provide a response within the applicable legal time period. If we cannot meet this deadline for any reason, we will inform you of this as soon as possible.

Our Data Protection Officer department is there to help you:

Quintet Private Bank (Europe) S.A and/or the Quintet group entity in relation to which you use the website is/are the data controller(s) of this personal data (the organization(s) which alone or together determine(s) why and how personal data is used). The terms “Quintet” or “we” or “our” or “us” used in this Cookies Policy (the “Policy”) refer to such data controller(s).

At Quintet, we care about the privacy and personal data of our clients and visitors of our website. This Policy mainly describes how and why we will process any personal data collected from you or that you provide to us when visiting our website.

Purposes for collecting and using personal data

When you visit our website, we may collect personal data from you to allow us to provide certain services to you such as answering your questions or providing you with marketing information. You may also provide us with your personal data when you communicate with us through the contact forms on our website, register to download material, apply for a job or internship, sign up for newsletters, apply to attend an event proposed by Quintet or use the search section of the website.

We will process your personal data for the purposes listed above on the basis of one or more of the following:

• the processing is necessary for the performance of a contract or for entering into a contract with you;
• the processing is necessary for us to comply with a legal obligation;
• the processing is necessary for our or a third party’s legitimate interests, for example when answering any queries from you, providing newsletter services and other email marketing regarding services you receive from Quintet, managing requests (e.g. to attend an event), compiling statistics, improving our website or its user experience as well as any services we provide to you; or
• you have given your prior consent, for example, to receive commercial communications from us or third parties or for us to use cookies (please see section “Cookies” below in this respect).

The personal data that we collect from you may, depending on your use of our website, include your name, your surname, email address, the company for which you work, company address, telephone number, the country or city where you live.

Cookie Settings

Collection of personal data by automated means

Please note that any cookies that have life span over 1 year, will require re-consent after 1 year

Data Disclosure

To meet the purposes for which we collect and use your personal data, we may share your personal data with other entities within the Quintet Group, with our service providers which support us technically in the provision of our website and services, with public administrations and related bodies to the extent necessary for us to comply with any applicable laws and regulations as well as with potential purchasers of, or investors in, some or all of our business, and with their advisors and financiers where we have a legitimate interest to do so.

How we protect your personal data 

We have implemented administrative, technical and physical safeguards for our websites to protect your personal data from loss, misuse, unauthorised access, disclosure, unauthorised alteration or unlawful destruction. In addition, we require such service providers to put in place appropriate technical and organisational security measures in respect of any of this personal data.

Your rights 

You have the following rights regarding the use of your personal data by us (subject to applicable exemptions):

• right to access the personal data held about you and receive additional information about how it is processed;
• right to correct any inaccurate and complete any incomplete personal data;
• right to delete your personal data from our systems, e.g. where the personal data is no longer necessary in relation to the specified purposes;
• right to restrict the processing of your personal data in certain circumstances,
• e.g. where you contest its accuracy or object to processing;
• right to receive your personal data in an interoperable format, or have it directly transmitted to another organisation;
• right to withdraw your consent at any time where you have provided us with your consent to the processing of personal data (in particular regarding the receipt of commercial communications and cookies tracking website use, creating personalised content and processing analytics);
• right to object the processing of your personal data, in certain circumstances and considering other regulatory requirements, in particular where we rely on legitimate interests, including for profiling; and

right to lodge a complaint with the Luxembourg Data Protection Authority (the Commission nationale pour la protection des données) or any other competent Data Protection Authority.If you wish to make a request in relation to any of the rights listed above or if you would like to raise any other questions relating to data protection, you may contact Quintet’s group data protection officer using the following email address: DPOGROUP@QUINTET.COM or DPO@brownshipley.co.uk. 

Data Retention 

Cookies have the life span of 1 year. Any cookies that have life span over 1 year, will strictly require re-consent after the expiration

Changes to this Cookies Policy 

From time to time, we may change this Policy. Any changes that we may make to our Policy will be posted on this page. The revised Policy will be effective immediately upon posting to our website for first time visitors and one month after posting for repeat visitors.