IT Support Engineer (12 month FTC)

Purpose of the Job

Our parent company, Quintet Private Bank, is a leading private bank in the wealth management sector; we are committed to our clients and their families, and pride ourselves on our personalised service based on a deep understanding of what clients want to achieve. Compared to others, we are small (<1,800 employees across over 30 European and UK locations) with an ambition to stay true to our purpose to be the most trusted fiduciary of family wealth.

When you join us you are joining a company that values diversity of background, equal access to opportunities, career development, collaboration and inclusiveness. We want our employees to feel proud of being part of a company that is committed to do the right thing. You will have the opportunity to grow your career while developing personally and professionally through various resources and programmes.

As an IT Support Engineer, you will be an integral member of our IT team, providing front-line technical support across Brown Shipley offices. You’ll ensure our employees have the tools and systems needed to perform their roles securely, efficiently, and without disruption.

Key Accountabilities

• Installing and configuring computer hardware, software, systems, networks, printers, and scanners
• Monitoring and maintaining computer systems and networks
• Responding in a timely manner to service issues and requests
• Providing technical support across the company(this may be in person or over the phone)
• Setting up accounts for new users
• Repairing and replacing equipment as necessary
• Testing new technology

Knowledge and Experience

Computer science degree or similar

Attributes and Qualities

• Logical approach
• Listening and questioning skills, combined with the ability to interact confidently with people to establish what the problem is and explain the solution.
• Ability to work well in a team
• Ability to stick to strict deadlines
• Ability to prioritise and delegate
• Problem-solving skills
• Strong customer focus
• Ability to prioritise your workload
• Explaining technical information clearly
• Attention to detail

Technical Skills

• Proficiency with operating systems and network/security systems
• Ability to learn new software and hardware
• Analysis of technical issues
• Application Support
• Diagnosing Hardware
• Diagnosing Software
• Proficiency with mobile devices
• Intermediate IT networking

Languages Skills

Fluent in English, additional European language advantageous