IT Support and Infrastructure

Brown Shipley, London, GBR, EC2R 7HE
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Purpose of the Job

At Quintet, we are looking for talented, passionate people who are eager to help us build the leading challenger private bank in Europe, and beyond. Is that you?

Brown Shipley are seeking an IT Support professional to join the team in new, modern office based in Spinningfields, Manchester or London.

Key Accountabilities

• 2nd / 3rd  Line Support / Infrastructure Support.
• Windows Server sysadmin and maintenance.
• AD – Local and Azure.
• On-Premise, V-Ware and Azure based environments/services.
• On-going management and review of all IT services and contracts provided by 3rd parties, in line with SLAs & KPIs.
• Responsible for the development and maintenance of business relationships with key support providers.
• Manage regular due diligence reports on the key IT providers and support the IT Governance Manger in the review of supplier contracts.
• Management and control of purchase orders for consumables, software and hardware (IT Procurement).
• Management of Group and local DRP testing as agreed at the Business Continuity Working Group
• Support the IT Governance Manager and IT Support Manger in the execution of their roles.
• Project lead and support projects, as required and defined by IT Strategy and Head of IT.
• Responsible for the provision and management of mobiles, SIMs, laptops and tablets and some software licences.
• Responsible for IT asset management and inventorying, for all relevant IT hardware and software systems. Keeping these records up to date, through the defined procedures.

Knowledge and Experience

Experience managing up to 3rd level IT support
Incident management
Project management
Strong networking and infrastructure skills

Attributes and Qualities

Team work and collaboration
Good verbal and written communication skills
Strong problem solving skills
Organised documentation
Analytical thinking

Technical Skills

Proficient in MS Office products
Experience with Windows 10 OS and iOS devices
Azure and VMware environments/services
Microsoft 365 Services
On-Premise Microsoft AD
Cisco Meraki

Languages Skills

Fluent in English

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