Operational Query Oversight Officer

Quintet Luxembourg, , LUX, L-2955
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Purpose of the Job

 

The successful candidate will work as part of the Operational Oversight Query department to provide state of the art service to our clients for any operational queries.

Key Accountabilities

 

2.    Act as a single point of contact to follow up the quality of the operational services delivered by LOTOS through a close monitoring of the open outstanding issues.
3.    Ensure client satisfaction through the implementation of best possible solutions in response to their needs, together with business experts. 
4.    Ensure successful collaborative/transversal knowledge across department activities where skills and business process knowledge are optimized to enhance efficiency and client satisfaction. Have a good transversal overview and deep understanding of the clients/products serviced by LOTOS.
5.    Follow-up od Corporate Action Instructions and Proxy voting instructions including client documentation and disclosure when required 
6.    Ensure effective adherence to procedures, controls and best practice/standards and comply with internal procedures , regulations and risk awareness 
 

Knowledge and Experience

 

  • Good general knowledge of Banking activities
  • In-depth knowledge of Corporate Actions and Proxy Voting 
     

Attributes and Qualities

 

  • Good general knowledge of Banking activities
  • Good analytical skills 
  • Client oriented , solution oriented
  • Ability to work under pressure , stress resistant and rigorous 
     

Technical Skills

 

  • Proficient use of MS Office (Excel, Word )

Languages Skills

 

  • Fluent in English and French , any other language is an advantage 
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