2. Act as a single point of contact to follow up the quality of the operational services delivered by LOTOS through a close monitoring of the open outstanding issues.
3. Ensure client satisfaction through the implementation of best possible solutions in response to their needs, together with business experts.
4. Ensure successful collaborative/transversal knowledge across department activities where skills and business process knowledge are optimized to enhance efficiency and client satisfaction. Have a good transversal overview and deep understanding of the clients/products serviced by LOTOS.
5. Follow-up od Corporate Action Instructions and Proxy voting instructions including client documentation and disclosure when required
6. Ensure effective adherence to procedures, controls and best practice/standards and comply with internal procedures , regulations and risk awareness