Client Administration Officer

Puilaetco Belgium, Brussels, BEL, 1160
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Purpose of the Job


The successful candidate will work in the Client Administration Team (CLA), as part of the Operations and COO function. The Client Administration team, located in Brussels, is composed of 12 people, organized by areas of expertise: onboarding, change of circumstances/closing and succession.
He/She will contribute to the operational tasks, to the controls and reporting of the teams, as well as to specific ad-hoc projects as systems expert and change agent. 

Key Accountabilities


Operational work

  • Support the team with regards to client’s change of circumstances treatments and ad-hoc client’s request (smartcard/client correspondence, client document update, companies’ update/review, client offering change,…).
  • Back-up for the team as a whole and for Head of Client administration Team when needed


System Expert - change agent

  • Data analysis, KPI reporting and follow-up (Onboarding, Deficiencies, MIFID Review, Risk appetite statement,…)
  • System and regulatory project management, incl. regulatory reportings (FATCA/CRS/PCC)
  • CLA Monitoring plan: coordination and reporting, incl. update and roll-out of new controls with dedicated training and documentation.
  • Mail merge management (MIFID, Deficiencies and ad-hoc request)
  • Release management: Testing and change management
  • Team’s dashboard management (activity volume and SLA)
  • Update of policies and procedures
  • Point of contact with regards to internal and external Audit/compliance/Business risk Management missions.
  • Client documentation: creation and update.  

Knowledge and Experience


  • 2-5 experience in similar function
  • Experience in (private) banking is a plus

Attributes and Qualities


  • Analytical mindset
  • Attention to detail and rigorousness
  • Autonomy 
  • Proactivity & adaptability
  • Teamplayer

Technical Skills


  • Microsoft Office suite, especially Excel (must have)
  • SQL language/SAS is an asset

Languages Skills


  • Fluent in French or Dutch
  • Passive knowledge of the other language
  • Passive knowledge of English
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